WHEN DO YOU DELIVER ?

Deliveries are made from around 8.00am. Collections are made at any time up to 8.00pm. In the busy summer months we deliver and collect on a geographical round basis, we do try to be as flexible as possible. If you require specific delivery times please inform us at the time of your booking. We accommodate exact delivery and collection times for indoor hall parties or if you are organising a school fete.

WHAT DO I NEED TO DO PRIOR TO YOUR ARRIVAL ?

Our inflatables are delivered on a sack barrow and we need an adequate clear access for this (approximately 3ft depending on the inflatable ordered). Please ensure the paths or access to your garden are free from obstacles, we will need access to mains power electricity with 30 meters of where you would like the unit sited. We can supply a petrol generator for you to hire if there is no access to mains electricity. Please prepare the site prior to our arrival, in the summer months we run to a tight schedule to ensure all our customers are delivered to and collected from on time. Our delivery staff may not be able to wait whilst the access and or site is cleared and prepared.

HOW MUCH ROOM DOES THE INFLATABLE REQUIRE ?

As a rule you will need about 5 feet behind the castle, 2 feet either side and enough space at the front for the children to enter and exit the Inflatable safely.

CAN YOU SET THE CASTLE UP ON A PATIO ?

For safety reasons any inflatable sited outdoors must be sited on a reasonably flat lawned area (slight slopes are acceptable) so that it can be staked to the ground. The site area needs to be free from stones, sharp objects such as washing line pole sockets, dog mess and excessive mud. If there are any overhanging trees or bushes encroaching on the site area of the inflatable, these will need to be pruned back prior to our arrival. The unit cannot be sited where any side of it is brushing up against bushes, trees, fences etc? Barbecue’s must not be sited within 8 feet of the inflatable.

DO YOU BELONG TO ANY TRADE ASSOCIATIONS ?

We are members of the B.I.H.A. (British Inflatable Hirers Association) and the F.S.B. (Federation of small businesses).

DO YOU HIRE CASTLES OVERNIGHT ?

Overnight hire is available on selected bouncy castles. Two forms of identification are required for overnight hire.

WHAT HAPPENS IF IT RAINS ?

If it is raining on the day of your party we will telephone you to see if you want to take a chance on the weather. The bulk of our castles have shower covers fitted in case the weather is not as forecast. We do not charge for the cancellations due to bad weather.

DO YOU FULLY INSTALL THE INFLATABLE ?

We do everything for you. We deliver and fully install the inflatable and safety mats ready for use. We will give you and go through with you written safety instructions which lists all the do’s and don’ts , for example, what to do if there should be a heavy cloudburst etc and collect and fully dismantle all equipment at the end of your booking.How much does it cost to run a bouncy castle ?On average it costs about a £1 in electricity to run a bouncy castle for a day.

WILL THE INFLATABLE GO IN A HALL ?

All our inflatable equipment is suitable for a hall. The height of each castle is given in the description; always enquire with the hall you are booking with as to the height of the ceiling. We have catered for many parties in halls over the years, please contact us with the name of your venue, we may be familiar with the hall and we will be happy to advise you.

ARE THERE ANY AGE LIMITS ?

There is no age limit for our Adult castles. However, our other castles and slide have been manufactured for children up to the age of 12. If we find anybody over that age is or has been using the inflatable we will have to send it off for safety testing, this costs around £80 + any losses we may incur through not being able to hire the inflatable out. The hirer will be held responsible and will be expected to pay for all costs and losses incurred.

DO YOU HIRE ADULT EQUIPMENT ?

We do stock adult grade inflatables, sumo suits, and gladiator joust which are specifically designed for adult use. If you are organizing an event or party where adults will need to used the equipment please order adult grade units. Adult equipment is made very differently from children’s castles, adults using children’s castles cause damage to castles and injury to users.

DO YOU OFFER INFLATABLES FOR HIRE FOR SCHOOL FETES ?

We do hire equipment for school fetes. We offer packages which are ideal for school fetes or private family parties. Please call us for more details.

DO YOU OFFER DISCOUNTS ?

We do offer package deals for school fetes, or private family parties. We have regular special offers. Please call us for more details.

IF I NEED TO CLEAN THE CASTLE WHAT CAN I USE ?

Our inflatables are thoroughly checked and cleaned prior to every hire. If it is necessary to clean any spoiling prior to us collecting at the end of your hire then only hot soapy water (fairly liquid) can be used to clean the castle. Chemical cleaning agents must not be used. It is important to clean any marks quickly. Face paints for example, must be cleaned off immediately whilst it is still wet; if not the face paint will permanently stain the castle.

DO YOU HAVE INSURANCE ?

We have £5 million public liability insurance covering accidents and injuries caused by our equipment failing or incorrect or unsafe installation. As the hirer, YOU are responsible for ensuring adult supervision of the inflatable at all times.

What does the insurance cover ?

The cover exists to provide protection to 3rd parties for any damage caused by our castle. We must also warn the hirer that if any accident occurs from the hirers neglect to supervise, then the hirer will be FULLY responsible and no liability will be accepted by Bentleys Leisure.

HOW LONG DOES IT TAKE TO SET UP ?

It takes approximately 20 minutes to install of collect our equipment depending on which inflatable is ordered and ease of access.

CAN I COLLECT THE INFLATABLE FROM YOU ?

We need to install and collect our inflatables ourselves for safety reasons and insurance constraints.

DO I NEED TO SHOW IDENTIFICATION ?

We need to see two forms of identification for overnight bookings. A utility bill showing your address and another form of ID showing your name and signature, such as a driving license. We will be unable to proceed with the hire if you fail to provide identification.

WHAT HAPPENS IF I NEED TO CANCEL MY BOOKING ?

We do not charge for cancellations due to bad weather. If you need to make a cancellation please notify us as soon as possible.

HOW DO I MAKE A BOOKING ?

Please call on 020 82487601 / 07958432779 to make a booking or visit our contact section below and e-mail us.

Cash Payment is required upon delivery.